Effective Date: February 11, 2026
Website: dietoplans.com
Contact Email: contact@dietoplans.com
1. Introduction
This Service Level Agreement (“SLA”) outlines the service standards, delivery commitments, and support structure provided by dietoplans.com (“Company,” “we,” “our,” or “us”).
This SLA applies to all clients who purchase any of our digital nutrition and personalized diet planning services.
By purchasing our services, you agree to the service standards described below.
2. Scope of Services
Dietoplans.com provides:
- Custom Diet Plans
- Weight Loss Guidance
- Muscle Gain Nutrition Plans
- Energy Boosting Meal Plans
- Healthy Habit Guidance
- Portioning & Meal Structuring Support
All services are delivered digitally and customized according to the client’s submitted information.
3. Service Delivery Commitment
3.1 Standard Delivery Timeline
We commit to delivering personalized plans within:
7 to 14 business days
Delivery timeline begins once:
- Full payment is received
- Client intake form is completed
- Required information is verified
3.2 Revision Timeline
We commit to processing revision requests within:
2 to 5 business days
Revisions must fall within the scope of the originally purchased package.
4. Support Availability
We provide:
- Email support
- Live chat support via website
Response Time Commitment:
- Initial response within 24–48 business hours
- Priority responses for active plan holders
Support is available during standard business days. Response times may vary during weekends or public holidays.
5. Service Standards
We commit to:
- Creating customized (not template-based) plans
- Aligning plans with disclosed goals and preferences
- Respecting food allergies and restrictions (if disclosed)
- Maintaining confidentiality of client information
- Providing unlimited revisions within scope
6. Client Responsibilities
To maintain service quality, clients must:
- Provide accurate and complete health information
- Disclose allergies, medical conditions, and restrictions
- Respond promptly to clarification requests
- Use the plan responsibly
- Consult a healthcare professional before major dietary changes
Failure to provide accurate information may impact service quality and results.
7. Performance Disclaimer
While we strive for high-quality service, we do not guarantee:
- Specific weight loss amounts
- Muscle gain targets
- Medical improvements
- Energy level outcomes
- Exact body transformation results
Results vary based on individual consistency, lifestyle, genetics, and health conditions.
8. Service Limitations
This SLA does not include:
- Medical diagnosis or treatment
- Emergency nutrition consultations
- Real-time 24/7 medical monitoring
- Crisis intervention services
Our services are educational and lifestyle-oriented only.
9. Service Interruptions
We are not liable for delays caused by:
- Internet outages
- Email service disruptions
- Third-party payment gateway failures
- Force majeure events
- Client communication delays
If delays occur on our end beyond the committed timeframe, we will prioritize completion and communicate updates accordingly.
10. No Refund Clause
As outlined in our Return & Refund Policy:
- All services are digital and customized
- Payments are non-refundable once work has started
- Unlimited revisions are provided instead of refunds
11. Confidentiality Commitment
We commit to:
- Protecting client data
- Not selling personal information
- Using data solely for service fulfillment
Data handling is governed by our Privacy Policy.
12. Modification of SLA
Dietoplans.com reserves the right to update this Service Level Agreement at any time. Updates will be posted with a revised effective date.
Continued use of our services indicates acceptance of the updated SLA.
13. Contact Information
For SLA-related questions:
General Inquiries: contact@dietoplans.com
Support: support@dietoplans.com
Order Queries: order@dietoplans.com
Live Chat Support is available via our website.
By purchasing services from dietoplans.com, you acknowledge that you have read, understood, and agreed to this Service Level Agreement.